Smart

SOLUTIONS

Who We Are

OPERON is an organization with global experience that provides solutions for the built environment offering integrated capabilities such as Asset Planning, Design, Build and Manage consultancy services to our clients in a large scale community, commercial and residential management.

With our current management of over 100 government and private villas, commercial and residential building complexes including golf course, we have proven track record of success in delivering world class standard of Integrated Facilities Management services and consultancy in the Middle East. We advocate an integrated and partnering approach with clients and International expert firms.

Our value proposition is to deliver yield to the customer in quantified and benchmarked economic engineering and environment outcomes.

Our strength is a well balanced combination of state-of-the art expertise and international experience with solutions that are professional, customer friendly, culture sensitive, cost effective and sustainable.

OPERON works with building owners to increase asset value, lower ownership costs, and promote environmental stewardship by recommending and implementing fiscally responsible and sustainable energy efficiency measures that reduce energy usage and an organizations carbon footprint. By combining KFM's global expertise in energy efficiency and carbon reduction, OPERON are able to optimize a clients' current operations and facilities into energy performance contracts and intelligent building systems to achieve high performance sustainable building.

With a strong operational and financial track record, the breadth and depth of our capabilities and functional expertise allow us to deliver large scale projects successfully. Combining global reliability with local expertise, OPERON provides a capable and experienced leadership to helm and steer your projects to excellence. 

 
 

Our People

At Operon we strive to provide world class and complete services and solutions. Our strength comes from our diverse and experienced staff. Our workforce comes from various different backgrounds and have all the skills necessary to ensure we meet our goals and standards. Our people are our greatest strength. 

Derrick Wong

General Manager

Derrick started his career with an Engineering Consultant Firm which was primarily involved in the Palm Oil industry. Derrick provided engineering consulting services and project management on various projects such as construction on refineries, palm oil mills and oil tank farms. Derrick subsequently moved to Facilities and Maintenance Management for the Manufacturing sector and extended his experiences to the Commercial and Residential sector as well. He possesses more than 16 years of experience related to the M&E and Facilities Management industry. Derrick holds a Bachelor of Science in Mechanical Engineering. Derrick is accountable for achieving Operation Excellence, ensuring World Class standards of service deliveries to the client and driving business growth in the UAE.

Surendran Appadurai

Director of Business Services

Surendran joined Operon Middle East and has been based in Dubai since 2015. He has served non-profit organization’s and for-profit companies in the semiconductor and facilities management industries on areas of quality assurance, product development, manufacturing, compliance, business performance and service operations in Indonesia, Malaysia and more recently in UAE. Prior to moving to UAE, he led the quality assurance and contract management activities at KFM Holdings in Malaysia as its Director of Quality Assurance and Contracts from 2012. Surendran is a Malaysian national. He holds a Masters in Professional Accounting and a BEng (Hons) Engineering in Mechanical and Production Engineering.

Nadir Abdelrahman

Operations Director

Nadir Abdelrahman joined Operon Middle East in 2009. He has wide and exceptional track record in managing large maintenance infrastructure systems for diverse industry setups and residential & commercial buildings, as well as hands on technical expertise in the same. Nadir also has an experience in Project Management. He graduated in Bachelor of Engineering (Mechanical system) in 1999

Tenzin Doma

Human Resources Manager

Tenzin Doma joined Operon Middle East in 2014 as a Human Resource Manager and has been based in Dubai. She started her career in 2004 as a Journalist in India. In 2006 she moved to Dubai and joined a Recruitment Company , worked as Recruitment Consultant and moved up to Office Manager position in Appointments FZ LLE in Internet City, Dubai. She is a certified CHRP, CHRM and International Recruitment Specialist from American Certification Institute, Dubai. Tenzin holds a Bachelor of Arts in Political Science from Delhi University, India.

Industry Recognition

ACCREDITATION

Quality Management System ISO 9001:2015: Bureau Veritas

Dubai Healthcare City Authority,

Government of Dubai, Commercial License

Department of Economic Development, Government of Dubai, Commercial License

WASL Excellence in Facilities Management Award

WASL Outstanding Service Award

WASL Best FMSP 2015, 2016 and 2018

AWARDS

Schneider Electric Shooting Star Award

GreenTech Award

 

Commercial Solutions

Asset Management, Performance Monitoring and Enhancement

For the facility to be in optimized condition, an interdisciplinary approach has to be devoted to the maintenance and care of the building and its assets. Our IFM Engineering, Environment and other support services are:

  • Mechanical Engineering Maintenance

  • Electrical Engineering Maintenance

  • Civil and Structural Engineering Maintenance

  • Plumbing and Sewage Maintenance

  • Landscaping Services

  • Cleaning and Hygiene Services

  • Waste Management Services

  • Pest Control Services

  • Safety, Security and Surveillance Services

  • Central Gas System Management 

  • Fire Alarms and Firefighting System

  • Asset DLP (Defect Liability Period) Management

 

Hard Facilities Management

  • HVAC Repair & Maintenance

  • Electrical Repair & Maintenance

  • Plumbing Repair & Maintenance

  • Mechanical Pumps Repair & Maintenance

  • Fire Alarm & Fire Fighting System Maintenance

  • Generator Maintenance

  • Elevator/ Escalator Maintenance

  • Gate Barrier/Access Control/ Roller Shutter Repair & Maintenance

  • CCTV Repair & Maintenance

  • BMS Maintenance

  • Cradle Maintenance

  • Central Gas System Maintenance

  • Civil, Carpentry & Masonry Repair & Maintenance

 
 

Soft Facilities Management

  • General Cleaning Maintenance

  • External Façade & Glass Cleaning

  • Waste Management

  • Pest Control Services

  • Swimming Pool Cleaning & Maintenance

  • Water Tank Cleaning

  • Landscaping Maintenance

  • Security Services

 

Our Projects

Since 2003, we have grown rapidly in term of our business operations and human capital. We are supported by almost 300 staff with a diverse skill set delivering world-class standard of services in Malaysia and the Middle East. We are able to provide innovative solutions from conceptualisation to completion, or any project management and asset management consultancy and services. Our breadth of track record speaks volume on our capabilities. Some of our clients are featured in the following pages.

Projects in the U.A.E.

Emirates Golf Club and Villas

Client: 

  • WASL Asset Management Group

Project Description: 

  • Full Scope of Integrated Facilities Management

Project KPIs/Outcomes: 

  • Best operational practices and bench mark recommendation for EGC

  • Increased Operational Excellence and Reliability

  • Awarded as Top 3 Service Provider Award by WASL

  • Extension and expansion of contracts

Merck, Sharpe & Dohme

Client: 

  • Merck, Sharpe & Dohme

Project Description: 

  • Full Scope of Integrated Facilities Management for Building 39 and Internet City

Project KPIs/Outcomes: 

  • Best operational practices and bench mark recommendation for MSD

  • Increased Operational Excellence and Reliability

  • Extension and expansion of contracts

Emirates Golf Villas

Client: 

  • WASL Asset Management Group

Project Description: 

  • The IFM scope of works includes:
    • Electrical, Mechanical, Civil Engineering Maintenance
    • Landscape Services
    • Housekeeping, Cleaning and Hygiene services
    • Central Gas System Maintenance
    • Fire Alarms and Fire Fighting System Maintenance
    • Waste Management
    • Security Services

Project KPIs/Outcomes: 

  • Increased Operational Excellence and Reliability

  • Awarded as Top 3 Service Provider Award by WASL

  • Extension and expansion of contracts

Asset Managment in Dubai and Abu Dhabi

Clients: 

  • WASL Asset Management Group, Emirates Real Estate Fund and Abu Dhabi Art & Culture Heritage

Project Description: 

  • IFM scope of works for;
    • 4 commercial building complexes
    • 11 residential buildings
    • Over 100 government and private villas
    • 82 units of highly prestigious Emirates Golf Club villas
    • Dubai Golf Villas, Golf Club and Golf Residence

Project KPIs/Outcomes: 

  • Increased Operational Excellence and Reliability

  • Awarded as Top 3 Service Provider Award by WASL

  • Extension and expansion of contracts

Building Condition Assessment and Energy Audit

Clients: 

  • WASL Asset Management Group, Dubai Healthcare City, Garhoud Building

Project Description: 

  • General equipment test, site visual inspection. Identify and record defects (if any)

  • Asset verification as per Building Operation and Manual Document & verification of functionality of all M&E systems

  • Identify and record any defects in contradictory with architectural and structural drawings, manual and warranties

  • Propose rectification cost base on the findings.

Project KPIs/Outcomes: 

  • Building Condition Assessment Report include:

       • Identification and evident of hidden/latent defects at common facilities and property                  within the building compound 

       • Identification and evident of operational inconveniences and safety issues caused by                   system faulty/errors

       • Identification of outstanding remedial works by Main contractors within or upon expiry of           Defect Liability Period.

       • Estimating remedial/rectification cost.

 

Projects in Malaysia

Perdana Putra (Prime Minister's Office and Complex)

Client: 

  • Malaysian Prime Minister's Office

Project Description: 

  • High Performance Green Building (HPGB): Green Retrofit of Perdana Putra Complex

  • Design, Finance, Build and Manage carried out via PPP/PFI model

Project KPIs/Outcomes: 

  • GBI Platinum certification and renewal every 3 years

  • Continuous savings on energy consumptions

  • Increased Operational excellence and continuous IFM support

Petronas Twin Towers

Client: 

  • KLCC Property Holdings

Project Description: 

  • Design, Supply, Delivery, Installation, Testing and Commissioning of Petronas Twin Towers’ Building Management System (BMS) to suit Green Building Index (GBI) requirements.

Project KPIs/Outcomes: 

  • Total of over 40,000 I/O points (increase of >1500 I/O points from current BMS) 

  • Attain GBI GOLD Certification

  • Improves Operations Efficiencies and Building Operations Transparencies.

Memorial Tun Hussein Onn

Client: 

  • National Archives of Malaysia

Project Description: 

  • Design and Build contract of new 4-storey new MTHO building, to replace the existing structure.

Project KPIs/Outcomes: 

  • GBI Energy Efficiency Compliance Building

  • Targeted Building Energy Index (BEI) of below 100 kwh/m2/yr

Kwasa Damansara Township

Client: 

  • Kwasa Land Sdn. Bhd.

Project Description: 

  • Real Estate consultancy services for the development of a new Integrated Township

Project KPIs/Outcomes: 

  • Advisory for Integrated Green Township

  • Robust, transparent and diligent RFP processes  

  • Improved future land value (as at September 2015, the highest transaction recorded at RM400 per sqft compared to RM20.00 when the same land was launched in 2010).

Putrajaya Green Smart Connected City

Client: 

  • Economic Planning Unit of Malaysia

Project Description: 

  • Prepared and submitted to Economic Planning Unit of Malaysia (EPU) the draft structure plan to achieve Putrajaya Green Smart and Connected initiative in 2012. Identified Six Catalyst projects in the context of the Putrajaya Green, Smart and Connected initiative and in support of the LOOP City spatial concept. These projects reflect directly the outcomes of the Sustainable Putrajaya 2025 Structure Plan, the Putrajaya City Forum and the collective urban and spatial analysis for Putrajaya. 

Project KPIs/Outcomes: 

  • Vibrant and diverse life-style choices

  • Increased commercial experiences

  • Culturally diverse communities

  • Interactive social environments/ communities

  • Efficient multi-modal transportation

  • Real time transportation management system

  • Green environmental management

  • Renewable, clean energy resources

  • Intelligent work environments

  • Increased business services

  • Local e-government services

  • Efficient public and social services

SilTerra Malaysia

Client: 

  • SilTerra Malaysia

Project Description: 

  • To replace conventional chillers with 3 Nos of High Efficiency Type Centrifugal Water Cooled Green Chillers (1800 RT) on Energy Performance Contracting Model (EPC)

Project KPIs/Outcomes: 

  • Energy Savings of 28% on Chiller Energy Consumption

  • Zero Capex and Positive Opex revenue stream

Kuala Lumpur Courthouse Complex

Client: 

  • Federal Courts of Malaysia

Project Description: 

  • Comprehensive Maintenance and Operations Services (IFM) for the building

  • Hosted an Integrated Helpdesk and Facilities Management system - a data entry system that captures all maintenance data with ability to automate crucial parameter monitoring, hence boosting the entire preventive and predictive maintenance program.

Project KPIs/Outcomes: 

  • Maintain the robust processes and operational excellence

  • Integrated helpdesk and facilities management system

  • Reduced Energy Consumption by 11%

  • Completed Building Condition Assessment (BCA) for KMKL - the most important report required by an existing building to start a green retrofitting or sustainability plan.

Asset Management for Nine Government Hospitals

Client: 

  • Malaysian Ministry of Works

Project Description: 

  • Provide Warranty Management of Defect Rectification activities

  • Provision of Monitoring and Executive of Indoor Environmental activity services

  • Provision of Document Management Services

Project KPIs/Outcomes: 

  • Achieved the certificate of making good defects for all nine hospitals

  • Resolved almost 50,000 defect items

  • Complete Asset Management Documentation

  • Ensured Indoor Environmental Quality standards

  • Successfully Mobilised 50 full time employees within 2 months

IFM for Corporate and Commercial Towers

Clients: 

  • Sime Darby, Putrajaya Holdings, Tenaga Nasional, PHB and IIB

Project Description: 

  • Mechanical, Electrical and Civil Engineering maintenance

  • Cleaning and Housekeeping services

  • Landscaping services 

Project KPIs/Outcomes: 

  • Increased operational excellence and reliability

  • Reduced maintenance cost

  • Improved building sustainability

Medini Iskandar

Client:

  • Medini Iskandar Malaysia

Project Description: 

  • To assist MIM to benchmark and plan for World Class Town Management Services that delivers full suite of essential, lifestyle and value added services that creates a unique living and community experience of Medini Iskandar Malaysia.

Project KPIs/Outcomes: 

  • Full Report on Facility Management and Security Services portfolio that corresponds with MIM business models and township category 

  • 25-year financial analysis and key financial indicators of the services identified in the Facility Management and Security Services Portfolio

  • Best operational practices and bench mark recommendation for MIM

Malaysia Airlines

Client:

  • Malaysia Airlines Berhad

Project Description: 

  • Integrated Facility Management for 4 assets owned by MAB Holdings Sdn Bhd: Cargo Complex, KLIA; Engineering and Aircraft Maintenance Complex, KLIA; Administration Support Facility Complex, KLIA; Malaysia Airlines Academy, Kelana Jaya

Project KPIs/Outcomes: 

  • Holistic approach towards FM from an operational perspective as well as Whole of Life approach to optimize asset lifecycles

  • Best operational practices and bench mark as per recommendation for MAB

  • Increased Operational Excellence and Reliability

  • Extension and expansion of contracts

 
 

Asset Care & Enhancement

Asset Performance can be monitored and further enhanced during its operational phase whist employing and adopting the following services:

  • Computerized Maintenance Management System

  • Asset Performance and Diagnostics

  • Integrated Operations System

  • Building Conditions Audit

These extended services enable clients to continuously monitor, track, identify, rectify and provide the right care and solutions for your assets.

Wasl Asset Management Group, an arm under Dubai Real Estate Corporation, owned an extensive real estate portfolio of over 25,000 residential and commercial properties within the Emirate of Dubai spread over a wide geographic area including Karama, Muhaisnah, Deira, Bur Dubai, Barsha, Jumeirah, Umm Ramool, Al Badaa, Al Wasl, Jebel Ali, Al Quoz and Ras-al-Khor

Engineering and Soft Services for WASL Business Central, Corporate Office Tower in Dubai.

 

Engineering and Soft Services for Baniyas Complex, an Office and Commercial Tower in Dubai.

 

Engineering and Soft Services for Sheikha Latifa Building, an Office and Commercial Tower in Dubai.

 

Integrated Facilities Maintenance, for 451 standard villas in Deira City, Dubai.

 

Integrated Facilities Maintenance, Security Management for 82 High End Villa in Emirates Golf Club, Dubai.

 

Dubai Creek Golf & Yatch Club including Dubai Golf Residence: Integrated Facilities Maintenance, for 92 Premium villas, Club house, Admin Blocks, Dubai Creek & Yatch Club Building, Restaurants, Retail outlets , etc.

 

Emirates Golf Club & Villas: Integrated Facilities Maintenance, for 82 villas, Admin Block, Engineering Block, Clubhouse and restaurants

MERCK SHARPE & DOHME is a leading pharmaceutical company with a long and rich history that is committed to improving health and well-being around the world. From developing new therapies that treat and prevent disease to helping people in need.

IFM - Engineering and Soft Services contract for Building 25 and 49

Dubai Petroleum Establishment came into existence on April of 1963, when the then Ruler of Dubai, His Highness Sheikh Rashid bin Saeed Al Maktoum had the foresight and granted Continental National Oil Company a concession covering the offshore area of the Dubai Emirate to begin exploring for oil.

Refurbishment for Dubai Petroleum Office

The Al Thuraya Tower 1 is a 34-floor tower in the Dubai Media City in Dubai, United Arab Emirates. Construction of the Al Thuraya Tower 1 was completed in 2005.

Engineering and Soft Services for Al Thuraya, Tower 1, Dubai Media City

Client Testimonials

"Operon Middle East continue to provide an excellent service in support of our operations in the Middle East. They provide first class service support in a number of FM related disciplines in challenging market conditions and to their credit they adapt well." 

 

Walid Barhoumi 

International Programs

Key Facilities Management

 
 

Contact Us

Operon Middle East

Building 25, Office 103, 107 & 108

PO Box 111154, Dubai Healthcare City

Dubai, United Emirates

 

Tel: +971 4 363 5494

© 2017 by Operon Middle East

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